The requirements are based on the following laws:

• Federal Act of 2 March 1983 on the Manufacture and Placing on the Market of Medicinal Products (Medicinal Products Act - AMG), StF: Federal Law Gazette No. 185/1983, as amended
• Federal Act on Veterinary Medicinal Products (Veterinary Medicinal Products Act - TAMG), StF: Federal Law Gazette I No. 186/2023, as amended
• Ordinance of the Federal Minister of Health on the Supply of Speciality Medicinal Products for Human Use by Distance Selling (Distance Selling Ordinance), StF: Federal Law Gazette II No. 105/2015, as amended
• Ordinance of the Federal Minister of Social Affairs, Health, Care and Consumer Protection on the Dispensing of Veterinary Medicinal Products by Means of Distance Selling (Vet-Fernabsatz-V), StF: Federal Law Gazette II No. 31/2025, as amended
• CommissionImplementing Regulation (EU) No 699/2014 of 24 June 2014 on the design of the common logo for the identification of persons offering medicinal products for sale at a distance to the public and on the technical, electronic and cryptographic requirements for verification of the authenticity of the same Text with EEA relevance, as amended
• Implementing Regulation (EU) 2021/1904 laying down the design of a common logo for the retail sale of veterinary medicinal products at a distance, OJ No. L 387, 03.11.2021 p. 133, as amended

Note: In the following text, the term dispensing point refers to public pharmacies and places authorised to dispense veterinary medicinal products in accordance with Section 49 TAMG as amended.

ALL websites that serve the purpose of distance selling of human and veterinary medicinal specialities must be reported. In this sense, websites of third parties must also be reported if the product portfolio of the dispensing organisation can be accessed on the website of the external service provider.

The BASG must be notified immediately of any changes to the internet addresses of websites that have already been registered.

Examples of changes: Change of domain, additional websites, deletion of websites.

No. Clicking on the registered link must guarantee direct access to the online shop.

Example: The link www.apothekeXY.com leads to the homepage of the pharmacy, whereas clicking on the URL www.apothekeXY.com/webshop leads directly to the actual webshop. When using external service providers, the detailed domain must be specified (www.lieferdienstXY.at/shop/ApothekeXY).

In order for customers to be able to contact the dispensary, a telephone number, an e-mail address, the address of the pharmacy/dispensary and the times at which customers can contact the seller directly must be provided.

In addition, the address and other contact details of the BASG must be provided.

Federal Office for Safety in Health Care (BASG), AGES Medical Market Authority (AGES MEA)
Traisengasse 5, A-1200 Vienna
Tel.: +43 (0)50 555-36111; e-mail: fernabsatz@basg.gv.at

Once you have registered, you will receive a letter from the BASG. The registration confirmation contains several links via which the logo is made available. The logo may not be stored on the systems of the issuing organisation, but must be implemented via the link provided by the BASG.

Yes, the BASG maintains public lists of all authorised distribution points. The link serves as verification for the consumer that it is a legal webshop. You will receive the individual link with the specific identifier of the webshop with your registration confirmation. This link leads directly to the detailed entry of the dispensary in the public list.

Yes, the joint logo must have a width of at least 90 pixels. It should also be clearly visible on the website and immovable.

No. The logo must be used in the form provided.

Yes, customers must register with their name, address, date of birth, telephone number and e-mail address before placing their first order.

Yes, the website must contain a reference to consulting the issuing office to clarify any questions.

The information required for proper use must be provided in a brief and clear form. In particular, the area of application, application and dosage instructions and the composition. Contraindications and any interactions must also be indicated.